Terms and Conditions

Automatic payments save time and money.

Paying by credit card or direct debit is a safe, easy, convenient and cost-effective way of getting more money to where it’s needed: the children.

Automatic payment is our preferred method of payment as it significantly lowers our administration costs for staff, printing and postage costs. By participating in the automatic payment system, you allow us to pass on more funds for the education of the children.

You can arrange for us to direct debit your bank/building society or credit card account (Visa, MasterCard, American Express). If you prefer to pay by cheque or by money order, consider paying 3, 6, or even 12 months at a time, and make them payable to MozAid Inc.

If you require a tax deductible receipt, please make the cheque or money order payable to MozAid Overseas Aid Fund.

Please read this document thoroughly. For further enquiries regarding your payment, please contact our office by phone 1300 11 80 60 (+61 7 5597 7999) or e-mail info@missioneducate.org.au.

Automatic Payment Agreement

This document outlines our service commitment to you, in respect to the automatic payment arrangements made between Mozambique Outreach / MozAid Overseas Aid Fund and you. It explains your rights, our commitment to you and your responsibilities in relation to the arrangements, including where you can go for assistance.

Our commitment to you

Initial terms of the arrangement

In terms of the automatic payment arrangement made between us and signed by you, we undertake to periodically debit your nominated account or credit card for the agreed amount, for your support of our Misson Educate program. All amounts are processed in Australian dollars.

Payment arrangements

  • Credit Card - The first credit card charge under this automatic payment arrangement will occur on the day you submit your sponsorship (if applying online) or the day that your sponsorship is manually processed (if a signed paper-based form is completed). Based on your automatic recurring selection, occurring on either the 1st or 15th of the month, if your second payment date is calculated at less than 21 days after your first payment, then the second credit card payment will not occur until the following month, and then each month thereafter.
  • Direct debit - Drawing arrangements will occur on either the 1st or 15th of the month (as per your nominated selection). New sponsorships occurring on or just before the selected automatic recurring date may not begin until the following month.
  • If any drawing/payment falls due on a non-business day, it will be debited to your account on the next business day following the scheduled drawing date.

Sponsor Pack

This Sponsor Pack contains a welcome letter, photo and information about your sponsored child, promotional DVD and brochures, Directors Report, the latest monthly newsletter and a copy of these Terms and Conditions.

Your commitment to us

It is your responsibility to ensure that:

  • If your sponsorship is via Direct Debit, that your nominated account can accept direct debits (your financial institution can confirm this); OR
  • If your sponsorship is via Credit Card, that you provide a valid card expiry date as and when it changes; also
  • On the payment date that there are sufficient cleared funds in the nominated account OR available funds on the credit card; and
  • You advise us if the nominated account or credit card is transferred or closed; and
  • You advise us if your contact details (such as address, phone numbers, email) have changed.

If an automatic payment item is returned unpaid by your financial institution, due to insufficient funds, we will contact you for permission to re-submit this payment.

Due to the fees that we incur with a failed payment, we reserve the right to cancel your automatic payment if two (2) or more direct debits or credit card payments are returned unpaid by your financial institution. We will contact you to arrange an alternative payment method.

Your rights

Changes to the arrangement

If you want to make changes to the payment arrangements, contact us at least five (5) business days prior to the next due date. These changes may include: deferring the payment; altering the schedule; stopping an individual debit or credit payment; suspending the automatic payment; change of account details; cancelling the automatic payment completely. All changes will be processed with a responding email to confirm this change has been carried out.

Enquiries

Please direct all enquiries to our office, rather than to your financial institution. It would assist us if all communication addressed to us includes your Sponsor ID number. All personal customer information held by us will be kept confidential and securely located. Information provided to our financial institution for the purposes of drawing from your nominated account or credit card payment are transferred with the latest secure encryption technology (refer to Privacy and Security policy).

Disputes/Refunds

  • If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with us by contacting our office by phone on 1300 11 80 60 (during the hours [9am-3pm QLD EST]), or email info@missioneducate.org.au. If upon investigation we have made an error we will make the necessary changes and where appropriate you will receive a refund.
  • We are committed to ensuring that your concern or dispute is resolved quickly and to your satisfaction, however if you do not receive a satisfactory response from us, contact your financial institution who will respond to you with an answer to your claim:

    • - within seven (7) business days (for claims lodged within 12 months of the disputed drawing); or

    - within 30 business days (for claims lodged more than 12 months after the disputed drawing).

Contact Details:

Mozambique Outreach Ltd and MozAid Inc. trading as Mission Educate

Premises Address: Unit 8b/1 Nerang St, Nerang, QLD 4211, Australia

Postal Address: PO Box 1020, Ashmore City, QLD 4214, Australia

Phone: 1300 11 80 60 (Outside Australia: +61 7 5597 7999)

Fax: +61 7 5597 7233

Email: info@missioneducate.org.au

Website: www.missioneducate.org.au